2 DAYS* - $1,195


BSBWHS505 Investigate WHS Incidents
RIIWHS301D Conduct Safety and Health Investigations
Duration: 2 days
07.30am - 4.00pm
Brisbane, Townsville, Mackay
Maximum Students:

Course Dates and Locations


cs-content-time 07.30am - 4.00pm
August September October November December
 30&31 (Wed/Th)  18&19 (M/Tues)  25&26 (W/Th)  20&21 (M/Tues)  13&14 (W/Th)

cs-content-location Construction Training Centre Address: Gate 2. Suite 1.4, 492 Beaudesert Rd, Salisbury QLD 4107
Parking: On site. Ian Barclay Building - located through Gate 2 at 492 Beaudesert Rd, Salisbury. Access to Gate 2 is via the slip road under the Beaudesert Rd overpass.
Map: Click here for directions
To locate our facility in the Ian Barclay Building download the map here


cs-content-time 07.30am - 4.00pm
September October December
 6&7 (W/Th)  23&24 (M/Tues)  4&5 (M/Tues)

cs-content-location TBA


cs-content-time 07.30am - 4.00pm


September October November December
 4&5 (M/T)  10&11 (T/W)  15&16 (W/Th)  6&7 (W/Th)

cs-content-location TBA

Course Description

AA Swiss CheeseThe OHSA ICAM Incident Investigation Lead Investigator Course has been developed based on the Incident Cause Analysis Method developed by Professor James T Reason in his research on Human Error and its contribution to incidents.  It is now globally recognised as one of the peak incident investigation methodologies and is widely used in industry for safety related incidents. Many concepts such as the Swiss Cheese Model, Active and Latent Failures etc have now become part of the safety vocabulary of incident investigation.  Numerous industries and many major construction and resources clients require their supervisors, managers and safety officers to be competent in using this methodology for incident investigations. 

The ICAM Training Lead Incident Investigation Course will take students through the following steps in a very practical and highly interactive manner:

  • Identify the Scope / Terms of Reference of the Incident Investigation
  • Form an Incident Investigation Team
  • Develop an Action Plan
  • Collect Data
  • Perform an ICAM Analysis of the Data
  • Form Recommendations and Prepare a Report
  • Conclude and Submit the Report


Students will have knowledge of the following: 

  • Legal and Statutory Frameworks applying to an Incident across various jurisdictions (Civil, Coal Mining, Mining & Quarrying & Petroleum),
  • Determine the Severity of the Incident & Categorisation of the Incident
  • Understand the Statutory Incident Notification Reporting Requirements
  • Understand how to Secure & Preserving the Scene
  • Understand what a Non Disturbance Notice is &  the Powers of the Regulator
  • Understand what good Policy & Procedures are for incident investigation
  • Know how to Determine the Scope of the Investigation
  • Be able to Form the right team & Frame the Terms of Reference
  • Understanding Accident Causation Theory including Heinrich’s 1929 Domino Theory, Bird’s 1969 Loss Causation Model , the various Safety Triangles,  Sakichi Toyoda’s 1958 ‘5 Whys’ Method, Kaoru Ishikaw’s (1968) adaption of the ‘Fish Bone Cause Effect’ Diagram and the ‘5 M’s – known also in ICAM as the PEEPO data collection process developed for BHP in 2000), Understanding the origin, development, application and strengths and weaknesses of Dante Orlandella and Professor James Reason’s (1990) SWISS Cheese model, including the four failure domains notably organizational influences, supervision, preconditions, and specific acts and the concept of active and latent failures and human error types including Unintended Error (Slips, Lapses, Mistakes –  Rule & Knowledge Based errors) and Intended Mistakes (Violations).
  • Be able form an Action Plan
  • Know how to Collect Data across the People, Environment, Equipment, Procedures and Organisational Factors
  • Know how to conduct and interview and collect a witness statement
  • Know appropriate questioning techniques and tips for collecting samples, drawings, sketches and maps
  • Know how to analyse the data using various tools including the Event & Condition Chart, Time Line, 5 Why’s and the Incident Tree
  • Understand the ICAM coding including Absent / Failed Defences Individual / Team Actions Task / Environmental Conditions Organisational Factors
  • Understand how to identify Causal Factors and Form Recommendations including using the Hierarchy of Control
  • Understand how to Develop and Report and Conclude the investigation

The 2 Day course is highly interactive and will cover the following:

  • Reviewing Company Policy & Procedures for Incident Investigation
  • Reviewing relevant Statutory Legislation
  • Reviewing a number of ‘real-life’ completed ICAM investigations
  • Conducting an ICAM for a presented incident which includes going through each step from start to end in role plays, group exercises, white board exercises, conducting multiple interviews to practice interview techniques to collect witness statements etc
  • Developing Event & Condition Charts
  • Creating Time Lines
  • Developing the ‘5 Whys’
  • Developing an Incident Tree
  • Analysing the data and identifying the causal factors and making appropriate recommendations.
  • Completing an ICAM report (basic) – which may need to be completed post course.


AA Unsafe acts

OHSA has been teaching industry this methodology for over 20 years. Our facilitators of this course have conducted 100’s of incident investigations for aviation, energy, rail, road, mining, construction and emergency services. We have been commissioned by industry, government, transport regulators, coroners and courts to either lead or contribute to these incident investigations. OHSA has developed this course so that you can easily understand the concepts such as the 5 Whys, Timeline, the People, Environment, Equipment, Procedures, Organisation Data Collection Matrix and the four occurrence causal factor elements including Absent / Failed Defences, Individual / Team Actions, Task / Environment Factors and Organisational Factors and thereby practically apply them to your workplace incident investigation. Our course facilitator has investigated fatalities, mine explosions, near miss rail disasters, serious transport incidents and hundreds of common law personal injury cases. He holds a Masters Degree, has developed curriculum for University, lectured at University, advised Ministers and Commissioners, consulted around the globe and has been invited to many conferences over the past 20 years and was recently requested to convene a safety conference for serious plant incidents for the forestry industry (as recently as 24&25th July 2017 at Marysville Victoria)!

Target Audience

This course is designed for anyone who might be involved in an incident investigation team including supervisors, safety representatives, managers, safety officers, union officials and inspectors etc.

Course Content

Students will be trained in two Nationally Accredited units notably:

  • BSBWHS505 Investigate WHS Incidents 
  • RIIWHS301D Conduct Safety and Health Investigations

These two (2) Nationally Accredited Units describe the skills and knowledge required to plan, conduct and report on investigations of work health and safety (WHS) incidents that have resulted in, or have the potential to result in, injury or damage. It covers conducting an initial assessment of the situation; establishing the scope and legal parameters of the investigation; conducting a systematic analysis to identify underlying causes and actions for prevention; and reporting on the outcomes of the investigation appropriate to the potential severity of the incident, which may include accessing specialist expertise.

Course Outcomes

Upon completion of the course attendees should be able to:

  • Understand the relevant statutory obligations for WHS incidents
  • Ensure initial responses to the incident are carried out according to requirements
  • Develop an investigation plan and select an appropriate team
  • Use appropriate data collection tools, forms and processes
  • Analyse information and data gathered to identify immediate and underlying causes and practical prevention measures
  • Conduct interviews and take witness statements
  • Compile and communicate investigation report that includes the PEMMEP Data Collection Matrix, Timeline, 5 Whys, 4 Causal Factor Elements


Course Requirements

There are no formal pre-requisites for this course although Grade 10 literacy is recommended as a minimum. Sound understanding of the English language is also required.

Assessments and Awards

BSBWHS505 Investigate WHS Incidents 

RIIWHS301D Conduct Safety and Health Investigations


© 2012 OHSA Occupational Health Services Australia ABN: 73 833 631 941 / R.T.O No: 31092

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