1.0 Introduction

At OHSA Occupational Health Services Australia Pty Ltd, our commitment to valuing people, both permeates and underpins every aspect of our organization. It is reflected in our Code of Practice, our information, advice and support services and all policies and programs of our college.

Our College offers both accredited and non-accredited courses. We employ a variety of training and assessment techniques that can be customised to benefit our student’s situation. Training and assessment can be undertaken at work sites, College premises, by distant learning or through a combination of any of these.

We aim to ensure that our courses offer only the most current and relevant information for our students. Regular reviews of all our programs and procedures are undertaken to ensure our students are industry ready.

We pay particular interest to the needs of our students, and our staff is available on request to discuss any aspects of the training and assessment requirements and college policies.

If after reading our handbook you have further questions concerning training at the College, please do not hesitate to contact us at 1300647200 and we will arrange a time for a personal interview with a member of our training staff.

We look forward to the opportunity of working with you and assisting you in the development of your career path with training and expert support. Our desire is that your experiences at our College will be constructive, positive and valuable, and our programs and policies are developed with this aim in mind.

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2.0 Our mission

To encourage organisations, communities and individuals to realise the inherent value of people through education, training and the provision of best practice, industry relevant programs and systems.

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3.0 Our vision

To be recognised as expert providers of health, safety consultancy and training services to industry.

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4.0 Code of practice

The College is committed to integrating Access and Equity principles within all our services that we provide to our students. All staff recognises the rights of students and provides information, advice and support that are consistent with our Core Business Values and this Code of Practice.

Regardless of cultural background, gender, sexuality, disability or age, our students have the right to study in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while studying with us.

If, at any time any student feels that we are not abiding by our Code of Practice then they are encouraged to report their complaints to the supervisor/trainer or equity officer, or complete our complaints and form.

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5.0 Information, advice & support services

5.1 Student enrolment procedures

All of our courses require students to have enrolled prior for course resourcing purposes. To ensure optimum learning environments and financially viable courses we set maximum and minimum course numbers.

For short courses, expressions of interest are received via a phone conversation with the student. Our standard procedure is to provide course details, cost and location verbally with payment made at the course. Enrolment for some courses can be done on-line at our website www.ohsa.com.au

For longer courses enrolment and course detail forms are forwarded to prospective students by mail, fax, and email or can be collected from the College office. Upon receipt of a completed enrolment form, information from the student is recorded in our College records and enrolment confirmation along with training times, venue and the trainers name is sent to the student. A record of students who enroll but do not complete the course is also kept.

We conduct induction and orientation sessions for both staff and students. Pre-enrolment information sessions are also conducted as required before the commencement of new courses. Student selection is derived from the outcomes of our learning & assessment strategies.

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5.2. Course information (including content & vocational outcomes)

Course brochures and flyers have been developed for our accredited and non-accredited courses delivered by our college. These are available on request from our College office and can be found on our web site.

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5.3. Fees & charges (including refund policy & exemptions where applicable)

The College aim is to offer competitive and affordable course fees. Regular course fee reviews are conducted and adjustments made where necessary to maintain competitiveness and remain in line with CPI adjustments. Full course payment is required or purchase orders provided before the commencement of training when courses exceed one day’s duration and / or the course size is restricted to a set number of participants.

Method of payment is by cash, EFTPOS or cheque / bank cheques and is paid direct to the College. Receipts showing student name and/or name of payer, amount paid (written, and in numerals), date of payment, and administrative staff’s signature will be issued for all cash payments. Payment by other methods, and cash payments, will be recorded in the companies accounting software package.

Course fees and charges are clearly documented in our course marketing materials. This information can also be obtained by contacting our College office.

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5.4. Provision for language, literacy & numeracy assessment

We will endeavour to enhance effective participation by all adults in vocational education and training, through increasing access to quality English language, literacy and numeracy programs and services.

We will provide opportunities to identify different language, literacy and numeracy needs. People with language, literacy and numeracy difficulties will be given assistance to access organisations that can provide appropriate programs. We will make provisions for language, literacy and numeracy assessment when needed.

We also monitor the needs of our student’s language, literacy and numeracy skills through our induction process, application & enrolment forms, and interviews if required.

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5.5. Student support

Our students may undertake face-to-face in-college training or online distance education.  No matter what type of training mode is selected each student is offered a number of support options.  The support we offer includes:

  1. RPL assessment;
  2. options in learning;
  3. guidance via our Equity Officer;
  4. one on one tutoring;
  5. pre-course interviews;
  6. training needs analysis;
  7. research facilities (soon to be established); and
  8. information on our web site.


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5.6. Flexible learning and assessment procedures

Flexible learning and assessment procedures are documented within our assessment program and form part of our learning and assessment strategies. These procedures include both at College and on site, hands on learning and assessment strategies.

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5.7. Access and equity

Historically there have often been barriers that prevented certain individuals within the community having access to education and training. Access and Equity implies that everyone has the opportunity to successfully gain skills, knowledge and experience through education and training.

The College continually reviews it commitment to access and equity by ensuring that training and education is:

  1. accessible to everyone
  2. inclusive
  3. relevant to student needs
  4. relevant to industry and community needs
  5. supportive of students with different and diverse needs

The College’s Access & Equity Policy is disseminated to all staff and students. Access and equity for the vocational education and training system in Queensland is based on the application of the following principles:

  1. Equity for all people through the fair and appropriate allocation of resources and involvement in vocational education and training
  2. Equality of outcome with Queensland’s vocational education and training for all people, without discrimination
  3. Access for all people to appropriate quality vocational education and training programs and services
  4. Increased opportunity for people to participate in vocational education and training and in relevant decision making processes within the vocational education and training system

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The College will meet the needs of individuals through the integration of access and equity guidelines. The College will ensure that equity principles for all people are implemented through the fair allocation of resources. The College will increase opportunities for people to participate in the vocational education and training system. All students will be recruited in an ethical and responsible manner and consistent with the requirements of the curriculum or National Training Package. Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.

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5.8. Commitment to state and commonwealth legislation

Our college’s Policies, Programs and Procedures are all designed to satisfy the legislative and regulatory requirements of relevant State and Commonwealth legislation. Our College complies with:

  1. Anti-Discrimination Act 1991
  2. Copyright Act 1968 (Commonwealth)
  3. Disability Services Act (Qld) 1992
  4. Human Rights and Equal Opportunity Commission Act 1986
  5. Privacy Act 1998 (Commonwealth)
  6. Privacy Regulations 2013 (Commonwealth)
  7. Racial Discrimination Act 1975
  8. Further Education and Training Act 2014 (Commonwealth)
  9. Work Health and Safety Act  (Qld) 2011
  10. Work Health and Safety Regulation (QLD) 2011

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5.9. Welfare and guidance services

We will endeavour to provide welfare and guidance to all students. This includes:

  1. Workplace Health and Safety;
  2. review of payment schedules when requested
  3. learning pathways and possible RPL & RCC opportunities;
  4. provision for special learning needs;
  5. provision for special cultural and religious needs; and
  6. provision for special dietary needs

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5.10. Occupational Health and Safety (face to face instruction)

All training will be conducted in an environment which ensures the WH&S of all participants. Trainees will be provided with the necessary safety information and equipment to guarantee safety.

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5.11. Assessment & issuance of qualifications policy

The College issues a Statement of Attainment to students that have met all requirements for the course they have undertaken. Courses that are Nationally Recognised are consistent with the Australian Skills Quality Authority requirements.

In order to achieve a statement of attainment students are required to have completed all the necessary assessment and evaluation procedures as prescribed by the College for any particular Unit of Competency. By so doing, students can be assured that they comply with the requirements of the course and the assessment and evaluation competencies as prescribed.

The College will issue a statement within 10 to 14 days from the date of completion.

Assessment for a statement of attainment will at all times be by demonstration of competency in any given area of study or within a Unit of Competency. Grades will not be given. Students will be assessed as EITHER:

  1. “C” = Competent
  2. “NYC” = Not Yet Competent
  3. “I” = Incomplete

The Complaints and Appeals policies make it possible for any student to appeal a decision on any assessment provided by the College and he/she can be assured of a fair and equitable hearing on the matter.

A Complaints and Appeals Form must be completed and submitted before the formal process of reviewing the assessment can commence.

    1. Assessment & Evaluation Strategies

The College will employ a variety of assessment instruments to assess your competency. These include, but they are not limited to written tests, presentations, papers, seminars, practical demonstration, role pays, simulation assessments, group tasks, skill tests, challenge tests, question and answer testing, multiple choice assessments, field review etc.

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5.13. Recognition of prior learning (RPL) arrangements

The purpose of the Recognition of Prior Learning (RPL) for the College is to ensure that an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.

Objectives of RPL:

  1. To increase access to RPL by individuals
  2. To ensure that RPL is an integral component of the assessment of an individual’s eligibility for an award.
  3. To ensure that procedures for RPL incorporate a range of valid and reliable techniques designed to accurately assess competencies held.
  4. To promote ‘non-traditional’ (other than classrooms/workshop based) learning processes as valid pathways to competency achievement and recognised training outcomes.

Any student who considers they are able to satisfy, prior to enrolment or after having commenced the course, the requirements of a particular Unit of Competency and consider they have grounds to substantiate their competency then that student will be given a challenge test to prove their level of skills are consistent with the required standards and may be granted exemption from, or credit towards, a Unit of Competency to substantiation of their claim.

The College ensures that reliability and validity across applications for an RPL is maintained through its benchmarking procedures. The student has the right of appeal under the College’s Complaints and Appeals Policy.

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5.14. Appeals and complaints procedures

The College has a fair and equitable process for resolving disputes, complaints and appeals. Should a satisfactory resolution not be reached internally then the College staff will advise students of the appropriate legal body where they might seek further assistance and advice.

Further, the College will honour all guarantees outlined in the Code of Practice. We understand that should we not meet the obligations of this Code or the supporting regulatory requirements, we may have our registration as a training provider withdrawn.


Any student who feels they have a genuine complaint or concern about any aspect of the College, its structures, staff, courses or Units of Competency has the right to have their concerns heard fairly and impartially.

Student procedure

In the first instance all complaints or concerns should be discussed with the lecturers or personnel most closely associated with the complaint.

Should the complaint still remain unresolved seven (7) days from the discussion with the person(s) as above then the student is urged to discuss the matter in a non-threatening environment with the Training Manager. Should resolution still not be effected, then an appropriate outside professional will be consulted.

If the complaint is in relation to assessment then students are referred to the procedures applicable for such matters under the Appeals Policy below.

Note: The decision provided does not limit the student’s rights to exercise their legal options or to contact the relevant Government Department for advice. A list of appropriate referral agencies and Government Departments can be obtained from the Training Manager.

    1. Assessment Appeals Policy

Policy statement

Students who do not agree with the results of their assessment or practicum evaluations have the right of appeal.


Before lodging any appeal, the student should approach the tutor/lecturer to discuss their concerns. That staff member, if requested to do so, must then review the decision clearly identifying the candidate’s reason for the appeal, and clarifying why particular decisions were made regarding the assessment and how they were arrived at.

Should there still be substantive areas in dispute; the lecturer should guide the candidate in completing the Complaints and Appeals Form.

The Complaints and Appeals Form (available from the Training Manager) must be completed and lodged no later than two weeks from the date the assessment was originally received by the student. All evidence from both sides of the dispute must then be included and an independent assessor will be consulted. The Training Manager will be notified.

The independent assessor’s decision will be forwarded to a panel of professionals from inside and from outside the College. Their decision is final.

NB. This decision does not limit the complainant’s rights to exercise their legal options or to contact the relevant Government Department for advice. A list of these can be obtained from the office.

    1. Disciplinary action

The College has established a Student Code of Conduct that applies to all people that attend any of our sessions. This is to ensure all course participants receive an equal opportunity to gain the best result from their time with us. The Student Code of Conduct requires all students to be considerate of others by showing respect for the College training and support staff, other students and the training facility they are attending. Any person(s) who displays dysfunctional or disruptive behaviour may be ask to leave the session and/ or the course.

Dysfunctional behaviour may include:

  1. continuous interruptions to the trainer whilst delivering the course content
  2. smoking in non-smoking areas
  3. being disrespectful to staff and other participants
  4. harassment by using offensive language
  5. sexual harassment
  6. acting in an unsafe manner that places themselves and others at risk
  7. refusing to participant when required in group activities and
  8. continued absence at required times

When an event occurs that college staff believe warrants the student being disciplined the process will be as for a complaint, except that in the first instant the student and staff member will seek a meeting with the Training Manager. If the matter is not resolved the staff member will initiate the next step of the complaint procedure.

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5.17. Commitment to quality

The Quality Assurance programs embedded in our College Policies ensures that regular reviews of all of our procedures and policies take place. By this process we will endeavour to maintain quality systems and training courses to provide our students with every opportunity to gain a successful result. Students will be asked to complete a course evaluation form at the end of each course.

Student feedback

You, the student, can assist our College in the process of continuous improvement. We ask you to give positive or negative feedback to our staff about any aspect of your relationship with us. We would appreciate you doing this in writing. You are important to our future and we hope we are an important part of your future.

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6.0. Privacy policy

We will not disclose any information that we gather about our staff or students to any third party. We use the information collected only for the services we provide. No staff or student information is shared with another organisation. If a third party requires staff or student information we will obtain written consent from the relevant staff or student prior to release of any information.

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7.0. Mutual recognition policy

The College will recognise AQF Qualifications and Statements of Attainment issued by other RTO’s in accordance with the AQF Mutual Recognition Policy. Students wishing to gain credits for courses are required to provide the Training Manager with certified copies of Qualifications or Statements of Attainment. Credit will only be viewed once you have enrolled.

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Cancellation and refund policy

Upon receipt of the returned and completed student enrolment form by the student or their representative the student is thereby deemed to be enrolled in the course;

A cancellation of enrolment must be done in writing by completing the OHSA Course Cancellation / Refund Request From available from our website and sent to our office either via mail, fax or email;

The cancellation takes effect from when we receive the OHSA Course Cancellation / Refund Request From;

A 24 hour cooling off period applies for all courses; notification of cancellation within this period will result in a full refund; any third party transaction fees incurred will not be reimbursed;

Should a cancellation of enrolment be advised more than 5 business days (Monday to Friday) prior to the course, the student will be automatically enrolled into a future equivalent course, or may request a full refund. A $50 processing fee will apply and any transaction fees incurred by the payee will not be reimbursed;

Should a cancellation of enrolment be advised less than 5 business days prior to the course no refund is applicable.

When a non-attendance occurs (i.e. the course has started and no notification was provided to us about the non-attendance) NO REFUND or transfer is applicable and the entire cost of the course will be forfeited or payable in full;

Enrolment is accepted on the basis that OHSA will not be held liable for costs incurred due to course cancellation or rescheduling. OHSA will use all endeavours to give as early advice as possible of any course changes;

Cancellation policies for specific course/s may apply to override this general policy;

Course dates and fees are subject to change without prior notice; OHSA will endeavour to provide as much notice as possible of any changes;

Students who have a complaint with the application of this policy may take action in accordance with the Complaints and Appeals Procedure found at http://www.ohsa.com.au/ohsa-student-handbook/ .

Online / Distance Learning Courses

A 24 hour cooling off period applies for all courses, notification of cancellation within this period will result in a full refund;

Once an online / distance learning course or unit has been commenced or accessed no refund is applicable for that course or unit;

Where logon details for an online course or unit have been issued to the student but no access has been made, an administration fee equivalent to 25% of the course or unit fee will be retained if a refund is requested;

Transfer from an online course to a face to the equivalent face to face course for the same student is permissible in most circumstances but is at the discretion of OHSA management and will incur an additional fee where there are price differences between those two course delivery modes. A refund will not be considered should an online course student transfer to a face to face course and then apply for a refund.


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Withdrawal due to illness or hardship

In the case of a paid student who withdraws from a course or program due to illness, extended hospitalisation, pregnancy / childbirth or extreme hardship, the College will, at its discretion, allow a refund of the fees. The following conditions apply:

  1. The person concerned must produce satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates.
  2. The person will forfeit a $50 administration fee and plus any materials, consumables and any catering expenses charged by venue.
  3. Withdrawal must take place prior to the expiration of the course

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Withdrawal due to other circumstances

The college will not give a refund for the following reasons:

  1. Change in students work hours
  2. Inconvenience of travel to class
  3. Moving interstate
  4. Job change or retrenchment
  5. Students who leave before finishing course / module
  6. Students who are unable to find the training course location
  7. After commencement of the on-line Certificate IV Occupational Health & Safety Certificate (BSB41407) course.

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Students receiving government assistance

The College will issue a refund if a paid student receives Youth Allowance / Austudy / Abstudy to cover the cost of the course and the course costs are met by a government agency.

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Recognition of prior learning / Recognition of course credits

The College may give a refund if an RPL/RCC review indicates that a paid student does not have to complete some or the entire course. The College may offer a partial refund, less a $50 administration fee, in such instances depending upon a review of the costs associated with conducting a RPL.

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9.0. Staffing policy

It is the policy of the College to ensure that all trainers and assessors have a proven track record and excellent reputation in their industry prior to being engaged by the College. All trainers and assessors hold a minimum Certificate IV in Assessment and Workplace Training and hold the qualification for the subject being taught. In addition, many of our trainers must also undergo stringent review by various Government and Industry Bodies to be approved to teach certain topics. We also require all staff to undertake a program of continuous professional development to ensure their skills and training techniques is of the highest standard, and their presentation to students is of the highest quality.

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10.0. Advertising

The College will follow the Training Recognition Council’s Advertising Policy for the Vocational Education and Training System in Queensland. Our advertisements will be clear, accurate and not misleading. The names/titles of qualifications and or accredited courses will be advertised accurately. The Nationally Recognised Training Logo is used only with nationally recognised qualifications/courses which the registered training organisation is registered to deliver. The following terminology will be the only terminology to be used to acknowledge national/state recognition: Nationally Recognised Training. At no time will the words “Government Accredited” or “Government Registered” be used in advertising.

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11.0. Replacement card/certificates

The College will replace lost qualifications and cards without having to do the course again providing sufficient required evidence can be produced by the student. To receive a replacement card confirmation of having completed the course must be made from the College’s database supported by viewing the clients ID and if possible sighting their certificate. Sufficient adequate warning must be provided of at least 3 business days for the qualification to be prepared. Fees will vary according to the type of qualification to be produced. Replacement construction induction replacement cards currently cost $40 and replacement certificates are also $20.00.

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12.0 Renewal of qualifications

Safety induction cards must be renewed at intervals specified by Government Authorities, Controlling Organisations or Legislation. The following are the known set intervals for our courses.

  1. Safety inductions, construction: Determined by the respective governments.
  2. Licence’s for High Risk Work: Renewed every 5 years, required by legislation.
  3. Mining licence and safety courses: Renewed every 5 years, required by legislation

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13.0 Age restrictions

Before undergoing a challenge or assessment test the trainee must be 18 years of age at the time of assessment. A person can begin training earlier but cannot be assessed until they turn 18.

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14.0 Recognition of prior learning

If a person has had previous operating experience they can request an assessment of their skills through the Recognition of Prior Learning program. This requires the applicant to produce sufficient conclusive evidence to verify their experience prior to undergoing the mandatory challenge test. If the applicant cannot validate their RPL request they will be require to undergo further training.

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15.0 Fee for service

A service fee applies for the RPL process depending upon the extent of the College’s involvement. This information will be provided before the RPL process begins.

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16.0 College contact details

OHSA Occupational Health Services Australia 32/1176 Gold Coast Highway, PALM BEACH QLD 4221 (PO Box 336, Elanora QLD 4221)

P: +617 5559 5440

F: +617 5559 5440


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