ICAM Facilitator (Basic) Online Training Course | 1 Day* | from $595*

ONLINE ICAM Facilitator (Basic) Training Course

BSBWHS416 Contribute to workplace incident response

RIIWHS301E Conduct safety and health investigations

The OHSA ICAM Incident Investigation Facilitator Course is the basic introductory 1 Day course for ICAM Team Members (Facilitators). This course has been developed based on the Incident Cause Analysis Method developed by Professor James T Reason in his research on Human Error and its contribution to incidents.


ICAM is now globally recognised as a peak incident investigation methodology and is widely used in industry for safety related incidents. Many concepts such as the Swiss Cheese Model, Active and Latent Failures etc have now become part of the safety vocabulary of incident investigation. Numerous industries and many major construction and resources clients require their supervisors, managers and safety officers to be competent in using this methodology for incident investigations.

OHSA has been teaching industry this methodology for over 20 years. Our facilitators of this course have conducted 100’s of incident investigations for aviation, energy, rail, road, mining, construction and emergency services. We have been commissioned by industry, government, transport regulators, coroners and courts to either lead or contribute to these incident investigations. OHSA has developed this course so that you can easily understand the concepts such as the 5 Whys, Timeline, the PEEPO Data Collection Matrix (People, Environment, Equipment, Procedures, Organisation) and the four occurrence causal factor elements including Absent / Failed Defences, Individual / Team Actions, Task / Environment Factors and Organisational Factors and thereby practically apply them to your workplace incident investigation.



Our course facilitators have investigated fatalities, mine explosions, near miss rail disasters, serious transport incidents and hundreds of common law personal injury cases. Our people hold up to Master’s Degrees in relevant disciplines and have developed curriculum for university, lectured at university, advised Ministers and Commissioners, consulted around the globe are regularly invited to speak at many industry conferences & seminars over the past 20+ years including being asked to convene a safety conference for serious plant incidents for the forestry industry.

This online course is designed for anyone who might be involved in an incident investigation team including supervisors, safety representatives, managers, safety officers, union officials and inspectors etc. This ICAM Facilitator course is also available via both face-to-face (public and inhouse courses) and via ZOOM.

Students will be trained in two Nationally Accredited units notably:

BSBWHS416 Contribute to workplace incident response
RIIWHS301E Conduct safety and health investigations

These two (2) Nationally Accredited Units describe the skills and knowledge required to plan, conduct and report on investigations of work health and safety (WHS) incidents that have resulted in, or have the potential to result in, injury or damage. It covers conducting an initial assessment of the situation; establishing the scope and legal parameters of the investigation; conducting a systematic analysis to identify underlying causes and actions for prevention; and reporting on the outcomes of the investigation appropriate to the potential severity of the incident, which may include accessing specialist expertise.

The course covers the following contents:

  • Introduction
  • Common Law
  • WHS Legislation
  • Policy & Procedures
  • Accident Causation Theory
  • Just Culture
  • Safety Triangle
  • SWISS Cheese Model
  • ICAM
  • Human Error
  • Types of Error
  • Slips
  • Lapses
  • Mistakes
  • Violations
  • Immediate Action
  • Plan Investigation
  • Collect Data
  • People
  • Environment
  • Equipment
  • Procedures
  • Organisation
  • Event and Condition Charts
  • 5 Whys
  • Incident Trees
  • Absent / Failed Defences
  • Individual / Team Actions
  • Task / Environmental Conditions
  • Organisational Factors
  • ICAM Coding
  • ICAM Analysis
  • Form Recommendations & Report
  • Conclude the Investigation
  • Report the Findings

There are no formal pre-requisites for this course although Grade 10 literacy is recommended as a minimum. Sound understanding of the English language and reliable high speed internet connection and the ability to participate in video conferencing with the OHSA ICAM trainer / assessor upon completion of the course via either Facetime / ZOOM / Teams etc.

To receive both the Nationally Recognised Unit of Competencies the learner must satisfactorily complete both theory and practical assessments. The course is assessed via both written theory, observation and participation in practical role-play tasks and successful completion of a 1 on 1 discussion with the OHSA ICAM trainer / assessor.








Self paced






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